Catenaa, November 24, 2025- Telecom operators are increasingly turning to agentic AI to manage network operations, signaling a major shift from outward-facing customer support to autonomous, self-healing networks.
A recent Omdia study found that while 48% of communication service providers (CSPs) see immediate AI impact in customer experience, 41% identified network management as the area with the most long-term significance.
Analysts said this transition could enable networks to handle future service complexity more efficiently, using AI agents to monitor, optimize, and repair systems with minimal human intervention.
The report emphasized a cautious approach, recommending that operators focus on low-risk applications initially while maintaining observability, explainability, and governance in early deployments.
Multi-agent collaboration is also emerging, with several CSPs exploring the use of multiple AI agents working together to manage network tasks.
Experts stressed that trust and verification are critical before granting AI agents significant operational control, particularly as telecom networks underpin essential services.
Major telecom IT vendors are integrating agentic AI capabilities into their platforms, offering tools for autonomous network monitoring, predictive maintenance, and real-time optimization.
Industry leaders said these technologies could ultimately reduce downtime, improve service quality, and support the rollout of advanced services like 5G and future 6G networks.
Operators are advised to balance innovation with caution, ensuring that agentic AI enhances efficiency without compromising network reliability or customer trust.
